(800) 644-1150

Online Account Access – Commonly Asked Questions

Investor Connect®

Investor Connect® is provided to Lucia Capital Group by RBC Correspondent Services, LLC, a division of RBC Capital Markets, LLC. Neither RBC Correspondent Services, LLC nor RBC Capital Markets, LLC make any representation or warranty, express or implied, regarding the timeliness, accuracy, completeness, or reliability of the information contained therein.

Commonly Asked Questions

How do I register for online account access?
Registration for Investor Connect® is required in order to access your account online. To register, simply click the Register Now link under the Investor Connect® login. To add additional accounts, such as a spouse, to your Investor Connect® access, please contact your financial advisor at (800) 644-1150.
I forgot my Username and/or Password. Now what?
If you misplaced your username or password, please follow the account recovery instructions by clicking the User ID & password help link under the Investor Connect® login. If you still require assistance, please contact the RBC Investor Connect® service desk at (800) 933-9946. Please note that your financial advisor cannot help you recover a lost or forgotten username and/or password.
What if I have questions regarding my investments, portfolio, and/or performance?
For questions regarding your account, investments, or performance, please contact your financial advisor at (800) 644-1150 or complete a client support ticket.




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